What types of accessories and watches do you offer?
At ALOOUB, we pride ourselves on offering a curated selection of stylish accessories and watches. From elegant necklaces that add a touch of sophistication to your outfit, to fashionable timepieces that blend functionality with unique designs, we have something for everyone looking to elevate their style.
How can I ensure my order is processed smoothly?
To ensure a smooth order process, please double-check your shipping address and contact information before completing your purchase. If you need to make any changes, simply contact us within 24 hours of placing your order, and we’ll be happy to assist you!
What is your return policy?
We want you to love your purchase! If for any reason you are not completely satisfied, you can request a return within 5 days of receiving your item. Just make sure the item is unworn, unused, and in its original packaging. Reach out to us at info@alooub.com to start the return process.
How long does shipping take?
Once your order is processed, you can expect it to ship within 3 to 7 business days. The average shipping time is typically between 2 to 5 business days, but please keep in mind that unforeseen circumstances may cause delays. We appreciate your understanding and patience!
Can I cancel my order after placing it?
Yes! If you need to cancel your order, just send us an email with the subject line "CANCEL" within 24 hours of placing your order. If your item has already shipped, we can guide you through the return process once you receive it.
What should I do if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged, please contact us immediately with your order number and a picture of the damaged product. We’ll make it right and send you a replacement free of charge!
Do you offer exchanges?
While we do not process direct exchanges, the fastest way to get the item you want is to return the original item and place a new order for the desired product. We’re here to help you every step of the way!
How can I contact customer support if I have more questions?
If you have any additional questions or need assistance, please feel free to reach out to us at info@alooub.com. We strive to respond within 24 hours and are always here to help you with your inquiries!